Businesses make customers happy to come back after seamless experience and the year 2018 is the year of customer satisfaction. Undoubtedly, technology is one of the latest role to play in customer experience. These are 7 Technologies Driving The Future Of Customer Experience in this article.
- Companies Make Customers Stay Due To Improved Churn Prediction
In the market, finding customers, connecting them to their most suitable product and brand and retaining customers is a big expense for companies. In 2018, technology is so advance that if customers go for another product, place, or brand they’ll know it even before the customer!
- Instant Customer Service & Faster Delivery
due to technology, the next customer experience frontier is instant delivery although it is impossible. However top online stores like Walmart & Amazon have same day /2-hr delivery options for better customer experience.
- Instantaneous Customer Feedback
Customer feedback forms and online departments have almost replaced customers going in person to the counter to complain about a product. Due to smartphones with top cameras and super fast internet to upload the same it is now easier to give feedback even from other geographies. So, this also drives product improvement in 2018.
- IoT (Internet of Things) Era
By the end of 2018 smart things like bottle of coffee beans or a milk carton giving a pop-up message about when it approximately gets over, etc. This helps in hotels & restaurants getting fresh goods just-in-time deliveries.
- Anomaly Detection
Due to artificial intelligence and computer learning advancements, it will be easier to detect complex anomaly by the beginning of 2018 giving greater value opportunities & purchase decisions that will up marketing.
- DIY (Do-It-Yourself)
Everything is simplified and customers now find it easier to carry out complex processes from everyday product use to anything. This could be medical care, university admissions, automotive repairs and sales.
Personalizing customer experience because of enhanced data usage is now a north star in 2018. This includes aligning legacy systems and coalescing data streams for operations. It is used for customer experience and even on ship sale at 4yacht.com too.